TERMS AND CONDITIONS
CONTACT
For questions about your webshop order, you can send an email to:
We will get back to you as soon as possible.
ADDRESS FOR CORRESPONDENCE
Klarendalseweg 182
6822 GJ, Arnhem
The Netherlands
GENERAL
Elsien Gringhuis registered with the Arnhem chamber of commerce with number 09191522 and vat number NL 103074909N01.
These general agreements and conditions shall apply to all purchase and sales agreements done by Elsien Gringhuis and its customers through
www.elsiengringhuis.com and all it’s sub-domains.
No agreement can be created without your agreement of these terms and conditions. Without an account, no products can be purchased.
By placing an order at Elsien Gringhuis webshop the customer accepts the terms and conditions.
Elsien Gringhuis can not warrant that the content of the site is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. Elsien Gringhuis may at any time change the content of the site.
The colours on your screen can be different than the original product. This will depend of your settings of your computer. We will do our very best to show the right colours on our webshop.
PAYMENT
All prices are in Euro’s, including Dutch VAT at 21% and excluding shipping costs.
We accept payments through ideal (Netherlands), Paypal (international) and bank account.
After placing your order, you will receive an automatically generated confirmation by e-mail.
DELIVERY
To avoid any unnecessary over-production, we only produce on order.
This means we will start to make your garment as soon as we received the payment.
It will take approximately 5-15 work days to produce your garment. Orders are shipped within 10 days unless you ordered something from the limited editions section of the shop. This will take 1-3 work days.
In case the production time is longer it will be mentioned in the description of the product.
We operate from Monday to Friday and not on public holidays.
SHIPPING
NL: Free shipping from €60
EU countries: Free shipping from €150
DELAYS
Please note that Elsien Gringhuis does not take responsibility for any delays to orders due to customs clearance or payment transaction delays.
RESTRICTIONS
Please be aware that we cannot deliver to post office boxes.
RETURNS
During 7 working days following the delivery of your order, you may request the refund of items.
A return must be applied following the return procedure, otherwise the refund can be delayed.
The articles must be delivered at the Klarendalseweg 182, 6822 GJ, Arnhem within 7 days after the request.
The goods must be returned to us in perfect condition. Returns will only be accepted if all labels are attached and intact. We cannot accept returns where labels have been removed. After 7 working days Elsien Gringhuis assumes that the customer has accepted the order.
Shipping charges on returned merchandise are at the customer’s expense.
We advise you to provide the return shipment with a tracking number.
Elsien Gringhuis is not responsible for any damage, theft or loss.
All exchanges are subject to availability.
Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items will be made within 30-day period following delivery.
Items can only be returned to Klarendalsweg 182, 6822 GJ, Arnhem (Netherlands).
Customised orders or samples bought during sample and/or stocksales are not returnable.
PRIVACY
Personal information will be saved and handled with care, will never be disclosed to third parties and will only be used for the delivery of your order.
Please read our full privacy statement here
FORCE MAJEURE
In case of force majeure Elsien Gringhuis has the right to cancel the contract between Elsien Gringhuis and the customer. A force majeure is a severe company impediment at Elsien Gringhuis or transport stagnation.
ALL RIGHTS RESERVED
Any and all material to be found on the pages of www.elsiengringhuis.com is protected by copyright laws.
It may not be used for any purpose whatsoever without obtaining our explicit written permission in advance.
INTELLECTUAL PROPERTY
This website and all its sub domains are intellectual property of Elsien Gringhuis. Nothing may be copied or used without permission of Elsien Gringhuis.