PRIVACY NOTICE

We are committed to protecting your privacy and meeting the requirements of applicable data protection legislation.
When you shop on www.elsiengringhuis.com, we require information to process your order, ensure safe and secure delivery, and to make your visit to the website a more enjoyable shopping experience.
This privacy policy provides  an understanding in our views and practices regarding your personal data and how we treat it.

WHICH INFORMATION DO WE PROCESS

When you order from the website, we will ask for your name, email address, delivery address, telephone number, credit or debit card number, billing address, credit card and CVC number and the card’s expiry date. When you send us an email or call us we will register your name, email address and/or phone number.

WHY WE NEED YOUR INFORMATION

We process your personal data for the following purposes:

– To handle your payment

– To carry out our services and deliver goods to you

– To inform you about our services, products and changes to our services and products

– To prevent and detect fraud against either you or Studio Elsien Gringhuis

– To communicate with you via email or phone.

SHARING YOUR INFORMATION

We do not, and will not, sell or share any of your personal data to any third party.

However, we share your data with our partners if necessary to provide services to you in fulfilling your orders. This may include us passing your information to delivery companies and to payment service providers that process your payment to us, recognized credit checking agencies and/or credit card companies to assess your credit authorisation.

Any data we collect is used by us to help make the shopping experience on our website as enjoyable as possible, improve any future shopping experiences, and to send you details of any services or offers which we think might be of interest to you. We may contact you by email, telephone or post, but only if you have registered with us for such information and we will cease to do so if you inform us that would not like to receive such information.

We reserve the right to pass your data to law enforcement or other third parties, necessary by applicable law or your failure to comply with law or our terms and conditions.

Finally, we may also collect anonymous details about visitors to the website for the purposes of statistics or reporting purposes. To measure and analyse how our customers use the site, to improve both its functionality and your shopping experience, we use Google Analytics software to collect information. We have a processing agreement with Google and your IP-address is masked and information will not be shared with Google. We do not use any other Google services in combination with Google Analytics. You can opt out of Google Analytics here.

By using our website, you agree to the collection and use of this information by us, and also acknowledge and agree that we shall not be held responsible for any unauthorised use, distribution, damage or destruction of personal data, except to the extent that we are required to accept in line with the General Data Protection Regulation (GDPR).

DATA STORAGE

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access your account on our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you. If we have sent you an invoice we will keep your information stored for the mandatory  period of 7 years (for tax purposes).

For e-mail marketing we have a processing agreement with Mailchimp. Your information will not be shared with Mailchimp, but Mailchimp is used for data storage and as a mailing tool.

YOUR RIGHTS

– The right to be informed about how your personal information is being used (like this notice)

– The right to access the personal information we hold about you (if you have an account on our website)

– The right to request the correction of inaccurate personal information we hold about you

– The right to request that we delete your data

– The right to stop direct marketing messages, which you can do by following; click the unsubscribe link at the bottom of our newsletter

– The right to file a complaint with the national supervisory authority, the Dutch Data Protection Authority

If you want to exercise your rights, have a complaint, or just have questions, please contact us.

THIRD PARTY SITES

This Website contains links to other websites and social media services operated by third parties. Please note that this privacy policy applies only to the personal information that we collect through this website and we cannot be held responsible for personal information that third parties may collect, store and use through their website. You should always read the privacy policy of each website you visit carefully.

COOKIES

We use cookies when you visit our site. A cookie is a small data file that is stored in the browser of your computer, tablet or smartphone when you first visit this website.
Studio Elsien Gringhuis uses functional, analytical and tracking cookies. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work well and to optimize it. In addition, we place cookies that keep track of your browsing habits so that we can offer customized content.
For detailed information on the cookies we use and the purposes for which we use them see our Cookie Notice.

CHANGES

We may revise this page from time to time, to reflect how we are processing your data. If we make significant changes, we will make that clear on the website, so that you are able to review the changes.

HOW TO CONTACT US

Studio Elsien Gringhuis takes the protection of your data seriously and takes appropriate measures to abuse to prevent loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or if there are indications of abuse, please contact us via info@elsiengringhuis.com

STUDIO ELSIEN GRINGHUIS
Willemstraat 2-1
6822CT Arnhem
The Netherlands
info@elsiengringhuis.com
www.elsiengringhuis.com

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